How do I start a Career in Customer Journey Designing?

There are many nuances of a Career in Customer Journey Designing. I want to first understand What a Career in Customer Journey Designing entails before I invest time and effort to figure out How to start a Career in Customer Journey Designing. It had been a while since I was researching about a Career in Customer Journey Designing, when I came across: https://www.lifepage.in/career/20180322-0004/Arts/Advertising/Career-in-Customer-Journey-Designing/english 

Gagan Khanna’s take!

Gagan Khanna invested 0 years in Customer Journey Designing. Gagan Khanna has worked in Customer Journey Designing as Founder, Designer, Mentor in Designsteps Creative Academy LLP, Dehradun. In Gagan Khanna’s own words, this is how Gagan Khanna got into Customer Journey Designing: “Though my professional journey started as product designer, my horizons expanded much with exposure to various business formats. I was keen to learn all related aspects of a business which bring the product to its end user. Occasionally, I took up such projects in the industry which would expose me to those connected aspects. With new knowledge and core expertise in universal design skills, my work expanded gradually into complete Customer Journey.” Gagan Khanna has a profile in a very interesting format on: https://www.lifepage.in/page/gagankhanna 

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Career Video on Customer Journey Designing

In a video, Gagan Khanna has talked about various aspects of a Career in Customer Journey Designing. Gagan Khanna started by explaining Customer Journey Designing as: “Customer journey is the complete sum of expressions that a customer goes through when interacting with a business. It’s used for understanding and addressing customer needs and pain points.” The video gave me so much food for thought.


It is easy to Google information about what Qualifications are needed to enter Customer Journey Designing, this video went a step ahead to talk about the body of knowledge one needs to develop to excel at Customer Journey Designing. Gagan Khanna touches upon these in the Education section of the Video:

  • Consumer Research
  • Design Capabilities
  • Marketing
  • Customer Service


Gagan Khanna then explains why these Skills are essential for a Career in Customer Journey Designing:

  • Problem Solving
  • Original Thinking
  • Resource Intelligence
  • Imagination
  • Visual Expression
  • Agility


Gagan Khanna believes that the following are some of the Positives of a Career in Customer Journey Designing:

  • Ever New Fields
  • Gratifying
  • Being Unique
  • Being Specialized
  • Wide Opportunities
  • Flexible Work Formats


And, Gagan Khanna believes that one needs to prepare for following Challenges of a Career in Customer Journey Designing:

  • Sharing Your Vision
  • Structured Environment
  • Attachment to your Creation


In the final section of the video Gagan Khanna talks about How a day goes in a Career in Customer Journey Designing. This video is by far the best video on a Career in Customer Journey Designing, that I have ever come across. To see the full Talk, one needs to install the LifePage Career Talks App. Here is a direct deep link of the Video: https://lifepage.app.link/20180322-0004 

Similar Career Talks on LifePage

I continued with my research on LifePage and thoroughly studied these links to gain more perspective:

  1. https://www.lifepage.in/career/20170111-0001/Arts/Advertising/Career-in-Audio-Branding/english
  2. https://www.lifepage.in/career/20161208-0001/Arts/Advertising/Career-in-Advertising/english
  3. https://www.lifepage.in/career/20170818-0012/Arts/Advertising/Career-in-Branding/english
  4. https://www.lifepage.in/career/20171027-0004/Arts/Advertising/Career-in-Brand-Management/english
  5. https://www.lifepage.in/career/20171030-0004/Arts/Advertising/Career-in-Brand-Management/english
  6. https://www.lifepage.in/career/20170905-0001/Arts/Advertising/Career-in-Brand-Management/english
  7. https://www.lifepage.in/career/20180704-0002/Arts/Advertising/Career-in-Brand-Management/english
  8. https://www.lifepage.in/career/20180227-0001/Arts/Advertising/Career-in-Advertisement-Sales/english
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Career Counseling 2.0

This video on a Career in Customer Journey Designing was an eye opener and it got me very interested to learn more about the LifePage platform. LifePage has made a science of Career Counseling. Its awareness focussed approach is much more practical and action-oriented rather than absolutely any other Career platform. I suggest you learn more about them on: https://www.lifepage.in 

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